Shipping policy

VELORA · DELIVERY & CARE

From checkout to delivery, our team is here to help with your order. Below you will find our available shipping options and how to reach us for assistance.

Shipping destinations

Our current checkout shipping options cover the United States, United Kingdom and Canada. For delivery to another destination, please contact us before placing your order so we can confirm availability and a shipping quote.

Shipping rates

United States — Standard: complimentary on orders of $70 USD or more; $8 USD on orders below $70 USD.
United States — Express: $15 USD, where available at checkout.
United Kingdom & Canada — Standard: complimentary shipping.

The shipping methods and final charge available for your delivery address are displayed at checkout before payment. All amounts above are in USD.

Delivery estimates

Current checkout estimates are 7–15 business days for Standard shipping and 1–2 business days for eligible US Express shipping. These are estimated transit times, not guaranteed arrival dates, and do not include order preparation time.

Preparation and dispatch timing depend on the item and availability. If you need your order by a particular date, please contact us before purchasing to confirm the expected dispatch and arrival dates. Business days exclude weekends and public holidays. Carrier delays and customs processing can affect delivery.

Order updates & tracking

For a dispatch update or help locating your parcel, contact us with your order number and the email address used at checkout. We will help you check the status and any available tracking information.

Delivery details

Please check your delivery address and contact details carefully before completing checkout. If a correction is needed, contact us as soon as possible. Changes may no longer be possible once a parcel has been dispatched.

International orders

Customs requirements and any import charges depend on the destination. Please contact us before ordering if you need confirmation of whether duties or import taxes are included in your order total.

Delivery concerns

If your parcel is delayed, missing, damaged or arrives with an incorrect item, please contact us with your order number and relevant details. For damage, please keep the packaging and share photographs so we can assist. Return and exchange requests are handled under our return and refund policy.