Sales are final —
with two clear exceptions.
Every VELORA bag is a one-of-one pre-owned piece.
In short
Sales are final, except where the item is not as described or not authentic. If a bag is ever proven counterfeit, our lifetime authenticity guarantee applies: we pay 10 times the purchase price.
Every VELORA bag is a one-of-one pre-owned piece. Each bag is authenticated by third-party specialists before it is listed, and a certificate of authenticity ships with every order.
Because every piece is unique, returns are handled case by case. If you have a concern about your order, please contact us as soon as possible and we will work with you to resolve it.
When can I return a bag?
If your bag is not as described, or is not authentic, please contact us as soon as possible. We will work with you to resolve it, with a refund or a replacement.
Authenticity
If a bag is ever proven counterfeit, we pay 10 times the purchase price. This is our lifetime authenticity guarantee. See Authenticity Guarantee for full details.
How it works
2
Send photos / proof
Send photos and any proof that shows the problem, so we can check it quickly.
3
We arrange the return
We arrange the return and your refund or replacement.
To start a return or ask a question, contact us on WhatsApp: +1 631 202 8059 or by email at mars@morrowarchive.com. Please include your order number.
Questions
Can I return a bag because I changed my mind?
Sales are final, except where the item is not as described or not authentic.
What if my bag is not as described?
Contact us as soon as possible on WhatsApp or by email. We will work with you to resolve it, with a refund or a replacement.
What if my bag is proven counterfeit?
If a bag is ever proven counterfeit, we pay 10 times the purchase price. This is our lifetime authenticity guarantee.
More from VELORA
Authenticity Guarantee
Lifetime authenticity guarantee. 10x compensation if a bag is proven counterfeit.
Authenticity Guarantee →Shipping & Delivery
Ships from China, tracked, and insured. Estimated delivery is 7–12 days after dispatch.
Shipping & Delivery →Questions? WhatsApp +1 631 202 8059 or email mars@morrowarchive.com.